Aquavia Inc ("Aquavia," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, request services, or interact with us.
1. Information We Collect
We may collect personal information you voluntarily provide to us, including:
- Full name
- Phone number
- Email address
- Property or service address
- Billing or payment information
- Service requests or inquiry details
We may also automatically collect certain technical information when you use our website, such as:
- IP address
- Browser type
- Device type
- Pages visited
- Website usage data through cookies or analytics tools
2. How We Use Your Information
We may use your information to:
- Provide pool maintenance and related services
- Schedule appointments and service visits
- Respond to inquiries and customer support requests
- Send invoices and payment reminders
- Improve our website and customer experience
- Communicate important service updates
- Comply with legal obligations
3. SMS Communications
If you provide your mobile phone number and consent to receive text messages, Aquavia may send SMS messages regarding:
- Appointment scheduling and reminders
- Service updates
- Technician arrival notifications
- Billing notifications
- Customer support communications
- Promotional offers (only where consent has been provided)
Message frequency may vary.
Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP.
For assistance, reply HELP.
Consent to receive text messages is not a condition of purchase.
4. No Sharing of SMS Consent Data
Mobile opt-in data, consent information, and phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.
We may share information only with service providers necessary to operate our business (such as payment processors, scheduling software, or messaging platforms), and only for legitimate business purposes.
5. Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to improve website functionality, understand visitor behavior, and enhance user experience.
You may disable cookies through your browser settings, though some website features may not function properly.
6. Data Security
We use commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, misuse, disclosure, or loss.
However, no system can guarantee absolute security.
7. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Maintain business records
- Resolve disputes
- Enforce agreements
- Comply with legal obligations
When no longer needed, information is securely deleted or anonymized where appropriate.
8. Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.
9. Your Rights and Choices
Depending on your location, you may have rights to:
- Request access to your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Opt out of marketing communications
To make a request, contact us using the information below.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.